Full refund if item is not as described. No refund guranteed if customer changes mind or purchases the wrong size or style.
Customer must advise within 48 hours of receipt of goods please if there is any issue please
No returns or Refunds if customer simply changes their mind (buyers remorse)
If an incorrect size was ordered an exchange may be granted once item has been returned but postage will be required for return
No refunds or returns will be granted if an item had to be purchased in or was a special order or size/style
WHAT can be returned?
Used items are not returnable or refundable. They are sold "As is"
New items may have a warranty, or can be returned if not fit for purpose (made incorrectly) and then either be exchanged or repaired at our descretion.
Goods damaged in transit.
If goods are received damaged all claims must be notified to us ASAP & then we'll strat the process with Australia Post or if you are outside Australia it will be up to you to liase with your local delivery carrier. They will have the correct claim form. We would like to be notified so we can help with this process and speed it along where neccessary. We will not be liable for any damage that occurs by shipping carriers. We strongly advise about purchasing insurance for all international orders, most will have some form of compensation available if goods are damaged so again get the claim form from your carrier and notify us straight away. We cannot fill out any claim forms and do not have these claim forms.
Aussie Digger Militaria cannot be held responsible or liable for any damages occured whilst in transit
Aussie Digger Militaria cannot be held responsible or liable for any uniforms and/or equipment used or worn that has been altered or changed to be used/worn in any way shap or form AFTER it has come into your posession if such alteration has/& or changed the original useage/purpose of said item.
WHEN do items need to be returned by?
Goods must have a claim within 7 days after they have been received (or as soon as practicable) & must then be returned within a reasonable time after we have given the authority to do so.
WHERE do items need to be returned to?
PO Box 4158 Forest Lake QLD AUSTRALIA 4078 (we may send you a return label)
HOW do customers return items?
If possible always return in original packaging.
SHIPPING for returns?
Original shipping rates are not refundable unless incorrect item was shipped, customer must pay for shipping the return item which then after consultation may be refunded
CREDIT for returns?
Store credit only after consideration of circumstances. A full refund may be granted but see above remarks.
Instore/In person return option?
A location for personal delivery & exchange will be given after consultation
Items out of stock;
Aussie Digger reserves to right to either return/refund all monies paid if any item/s are out of stock at time of purchase. Or we will advise when the item will be back in stock.
or if any items are purchased in error if we are advised as soon as practicable by the buyer and we will amend any postage/frieght charges accordingly, by the same means as used for payment. For example paypal, credit card etc If this is not available with buyers agreement a cheque may be sent or another similar item of same or greater value may be offered with consultation. Cash will not be sent as a refund in whole or partially.
Sizes/Colours out of stock; Aussie Digger Militaria will send the next higer size or another size with consultation/agreement from the buyer if that size or colour or shade etc is not on hand or available at time of purchase.